Frequently Asked Questions

Match. Compare. Book. It's that simple

We're not into time wasting, which is why you won't find an open search function on our website. We also feel that sending blanket un-targeted enquiries to a batch of entertainers based on State only wastes your time and theirs. This is especially true when you're expected to wait days or weeks for a response for promotional material, and then discover the acts aren't suitable, they exceed your budget or aren't even available on your wedding day.

What you will find on our site is entertainers that have been matched to YOUR needs and requirements.
We'll send you links to their profiles where you can see a photo, read their bio and listen to a sound file or watch a video (where applicable), and the act will also provide you with a quote at the same time.

What can be more simple than that!

It's common practice within the Entertainment Industry, to charge what is referred to as a Commission or booking fee, when booking entertainers for functions. In NSW, the commission is regulated to 10%, but on occasion other entertainment businesses choose to charge more depending upon the event and or / agent. Commissions are unregulated in other States and Territories of Australia.

Yes, you most certainly can!

The site has been designed so that you can use it for any event where you're looking for goods or services; whether it be a Birthday, Anniversary, Corporate event, Christmas party or general 'get together'.

When you submit the event enquiry via your user dashboard, you select the "Other" option and use the text field next to it to describe the event or celebration. The process is exactly the same as submitting a wedding related event I.e. you add all your requirements and any additional information that might be relevant.

The "Other" option is also particularly helpful to Wedding Planners as you can use the text field to add your client's name to help you identify their event more easily.

Yes. The Entertainer will ask you for a deposit to secure them for your event date and you'll need to discuss this directly with them.

You'll need to discuss your options with your Entertainer during your first contact; it's very important that you both agree to the terms and conditions of the final payment. Quite often, you will be asked for the final fee prior to your event; this is so you don’t have to think about it on the day and can focus on enjoying yourself.

If you're in the unenviable position of needing to cancel an entertainer, please select the 'Cancel' option in your dashboard from the 'Actions' drop down box. This will notify us and the entertainer immediately.
Please also email us so that we can provide you with a commission refund if applicable.

If you have a question that hasn't been addressed on this page, please feel free to click here or go to the contacts page to let us know.

We'd love to have you stay and continue to help you, so if there's something we can do to help you more effectively; please do let us know.

To cancel your account, simply send us a note via the contact us page and we'll action it right away for you.

We use your email address to send you quotes from the wedding entertainers who match your enquiry. We'll never share your email with anyone other than the act you book - we don't like either.

We have 100's of entertainers in our database, all ready to send you a quote for your wedding day.

The number of quotes or responses you receive will depend on a number of factors including the style(s) of music you require, the location of your wedding and of course, your budget. Generally though, we initially send your event to 20 acts that match your needs and depending upon responses, a further 20.

If you need help finding an entertainer, please do let us know via the the contact page.

Yes. We charge a NSW Entertainment industry standard 10% commission (booking fee) which is separate to the entertainer's performance fee.

Entertainer deposits are separate from the booking fee and are to be negotiated and discussed directly with the entertainer.

Yes you can - after you've paid the booking fee we'll provide you with their contact details.
In the interim, you can use the messaging system to ask the entertainers questions about their quote to help you decide who to book.

To ensure your payment is made securely, the booking fee is paid via PayPal using their encryption services.

That's a difficult question to answer as it will depend on many factors such as your style, fees, format, song list, and location. For example; if your act performs grunge metal with a pop twist, you might find there aren't too many brides or suppliers that are seeking your unique style for their Wedding or event. But… we have a number of exciting developments planned for the future which will hopefully cater to your needs so make sure that you add your acts anyway.

You sure can! We understand that you can operate in different formats, and in some cases, different genres too. You can add all 'extra' formats and styles from your dashboard in the "My Acts" section. Each new act is treated as a separate record so you can be confident that when you receive an enquiry for your duo, your band won't receive the same enquiry (unless the bride or Supplier is looking for both).

You don't need to add each individual act you perform in, but it will increase your opportunities to receive enquiries.

The site has been designed so that if a bride is seeking a trio, it will only look for trios. If you do perform as a trio but only have your duo set up with a note in your bio saying "we also perform as a trio"; the system won't find it.

If you would like assistance in setting up your additional acts; please don't hesitate to email us here or via the Contact Us page.

Your act's profile can be viewed by purchasers that have received a link when you respond to their enquiry or if you appear in the 'Most Popular Acts' carousel on the home page.

If you would like to view a sample of your profile, click the "Preview" option in your dashboard.
Please note: The fees you enter into your act will not display in your profile.

If your act(s) match an enquiry, it will appear in your dashboard.
Please use the instructions in the right hand column of your dashboard to quote on the event.

Remember: We do NOT allow contact information to be shared via the messaging system or in promotional materials.
If you are booked for an event, your contact info will be automatically sent to the bride/groom.

Firstly, check that you have added your acts and fully completed your profile; you can’t receive enquiries if you've missed any information.

If all that is correct, reconsider your minimum fee; you might be just out of the pricing range that brides and suppliers are looking for.

If you’ve done all of that and you’re still not sure; drop us a request via the Contact Us page and we’ll take a look for you.

There are two fees using the site - one of which is optional.

Notifications You have the option to receive your event notifications via SMS, email or 'both' (email are always free).

SMS Notifications
SMS notifications are free for one month from the date of registration. At the end of your free month, you can renew your subscription for $3.50 + GST per month which can be cancelled at any time.

Booking Fee
Commonly known as a commission; the purchaser will pay this upfront on your behalf ONLY when they have booked your act. If you’re from NSW you’ll know that the current commission structure within the Entertainment Industry is a Legislated 10% and unregulated in other States and Territories.

Unlike the 'floating' commission that some agents charge, with us you only pay 10% which the purchaser pays upfront on your behalf.

Please note: Any deposit that you request from the purchaser is separate from the booking fee. You will need to personally discuss and arrange any deposit payments with the purchaser.